General Policies 2017-05-18T22:03:35+00:00

General Policies

MONTHLY TUITION AND PAYMENT SPECIFICS:

We have structured our program so your child can enroll in class at any time on a month to month basis. The number of classes will vary month to month depending on the area’s school calendars and holidays which necessarily means your child may have 3 classes one month, 4 the next or 5 in another. Regardless, we guarantee 48 classes during our “Gym” year from September to August. If your child’s class meets 5 times in one month, we will not charge extra. Consequently, if your child’s class meets 3 times in one month, due to holidays, you will not receive a credit or make up.

Full payment is required with registration. Tuition payments by check can be mailed or dropped off in our payment box at the front desk. Master Card or Visa, can be used at the front desk or over the phone. Debit Cards can be used at the front desk. We will post tuition on the 15th of the month, unless the 15th falls on a weekend or holiday, in which case, we will post on the prior business day.  Autopay will now be processed on the 20th for the following month, unless the 20th falls on a weekend, then Autopay will be processed the business day prior.  This should help families in the budgeting process and may also help those that are paid on the 15th of the month.

Auto Pay Or Not Your Choice:

If you do not wish for your credit card on file to be run with autopay, please provide us with an alternate form of payment by the 19th.    Any outstanding tuition balances will incur a late fee of $15 which will post to your account on the 21st of the month.  Any additional fees associated with your account (competition fees, uniform fees, etc.) that are delinquent are subject to a monthly finance charge at an annual rate of 18%.

According to TIGAR’s parent handbook, we require that all families keep an active working credit card on file.  This allows you the flexibility to let the autopay run automatically or if another form of payment is desired, the ability to come in and make that payment without being charged the late fee.  If for some reason your credit card on file is declined or your check is rejected, a $30 service fee will be added to your account.  As we know things can happen, we are happy to waive the $30 fee if we receive an alternative form of payment within 24 hours of the declined card notice.

  • You are responsible to make sure we have the correct bank account information or a credit card on file that is not expired and has charging or debit privileges.
  • It is easy to update the card information. Log on to your Portal and follow the instructions or give us a call or stop by our front desk and fill out a form. Please allow 15 days for processing changes on your auto pay.

ANNUAL MEMBERSHIP:

The Annual Membership Fee allows TIGAR to operate without any long term contracts. Applies to immediate family only. This fee is due upon initial registration and each following year on the participant’s anniversary month. $50.00 for your first child, $35.00 for the second child, third child is free.

DROPPING: 

Drops must be submitted at least 30 days prior to the beginning of a new month. For example, if you wish to drop a class effective June 1, the drop request must be received no later than May 1. VERBAL DROP NOTICES ARE NOT ACCEPTABLE. If a 30 day written notice is not received, you will receive a final bill for one month’s tuition charge. Drop notice forms are available at the front desk. MEDICAL REASONS for dropping a class: For medical situations validated by a written acknowledgement from a licensed medical practitioner, you will be granted a credit prorated from THE DAY WE RECEIVE the written acknowledgement. A retroactive request for medical credit cannot be granted, as it eliminates our opportunity to fill the vacated class spot.

WHAT TO WEAR TO CLASS:

Appropriate attire and participant readiness is crucial to a good experience at TIGAR, and to keep your child safe.  Gymnasts should wear a leotard (girls), singlet (boys), or tank top (tight fitting) and gym shorts.  Tights, ballet slippers, jackets, sweatshirts with hoods or drawstrings, socks and shoes (except in cheer classes), gloves, hats and other adornments are not permitted. Loose or baggy clothing should not be worn.  Jewelry (except for stud earrings on newly pierced ears) is not permitted.  Long hair must be held back in a pony tail. No food, drinks, gum or other consumables are permitted on the training equipment. A brief snack/hydration break will be included during your child’s class.  Vending machines, water fountains and a kitchen are available for your use and convenience.

CLASS PLACEMENT AND ADVANCEMENT:

The Recreation Director and/or coaching staff will determine the appropriate class enrollment and/or advancement to higher levels at their discretion.  Class enrollment may be modified following registration or class placement based upon a coach’s judgment of the appropriateness and readiness for a certain class.  We also reserve the right to combine classes as needed or close a class with less than 3 enrollments. Pre-enrollment evaluations may be scheduled with the Recreational Director on a space available basis.  If you are unsure of which class to register your child, please seek guidance from the Recreational Director at info@tigargym.com, or calling720.898.4427.
While we endeavor to give participants consistency in coaching staff, from time to time, the coach listed or assigned to a particular class  upon registration may be changed due to coach availability, schedule changes, class enrollment, coach promotions, illness, transfer and club discretion.  The coach showing on the registration link may not be the coach your child is assigned to upon enrollment.

MAKE UP CLASSES & SATISFACTION GUARANTEE & REFUNDS:

One make up class per month per class is permitted. Make ups must be made during the month of enrollment. No make ups or refunds are permitted for camps, events or Kids Night Out/Tumble Tots.  Make up classes may be scheduled through a number of options:  (a) request permission to be placed in a class of the same age/level class on a space available basis on a different day, during the same month of enrollment (b) attend an Open Gym (ages 6-18) or Tumble Tots (5 years and younger).  In order to qualify for a make up class, you must provide the front desk with advance notice of your absence, and must be scheduled in advance. Proration of tuition for missed classes will not be given.
Your tuition secures your child’s spot in class for the entire month.  Many classes fill or are on wait list status.  If your child will be absent for an extended period of time due to illness or injury, please contact the front desk to arrange an appropriate make up schedule or re-enrollment in a future class.  In order to be eligible for a class reschedule, you must provide the Front Desk with appropriate documentation indicating the nature of the illness or injury which prohibited your child’s participation in class.
We want you to be happy with your choice at TIGAR.  If at any time before your child attends his or her third class or camp day, you are dissatisfied with our services, please notify the front desk manager.  We will do everything we can to accommodate your request to transfer to a different class or offering. No refunds will be given after the second class has been attended.

MULTIPLE CHILD/CLASS DISCOUNTS:

TIGAR offers multiple child (within the same family) and multiple class discounts.  These discounts will be automatically adjusted on your monthly statement.  Please see the current schedule posted on our website or at the front desk for the discount offered for multi-child/multi-class participants.

REFERRAL BONUS:

We appreciate it when parents share their great experience at TIGAR with others!  We value word of mouth recommendations, and want to reward you for recommending TIGAR to others.  Please give our Referral Forms (available at the front desk) to your family, friends and colleagues. When they have enrolled for 30  consecutive days, and provide us with the referral form, you will receive a $10 credit to your account.